Privacy Policy
How we collect, use, and protect your personal information at zipharonsquozrel.
Last updated:
Introduction
Zipharonsquozrel is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our floristry workshop services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
The data controller responsible for your personal data is Zipharonsquozrel, operating from 138 Gloucester Rd, South Kensington, London SW7 4SF, United Kingdom.
Information We Collect
We may collect information about you in various ways when you interact with our website and services:
Personal Data
When you book a workshop, contact us, or sign up for updates, we may collect:
- Name and contact information (email address, phone number)
- Booking preferences and workshop selections
- Payment information (processed securely through third-party providers)
- Communications you send to us
Automatically Collected Data
When you visit our website, we may automatically collect certain information:
- Browser type and version
- Device information
- IP address
- Pages visited and time spent
How We Use Your Information
We use the information we collect to:
- Process workshop bookings and provide our services
- Respond to your enquiries and requests
- Send relevant updates about your bookings
- Improve our website and workshop offerings
- Comply with legal obligations
Lawful Basis for Processing
We process your personal data on the following lawful bases under UK GDPR:
- Contract: Processing necessary to perform our contract with you (e.g. bookings, payments, workshop delivery)
- Consent: Where you have given clear consent (e.g. marketing communications, cookie preferences)
- Legitimate interests: Improving our services, website analytics, and responding to enquiries
- Legal obligation: Where we must process data to comply with the law (e.g. tax, accounting records)
Providing your contact details and payment information is necessary for us to fulfil your booking. If you do not provide this information, we may be unable to complete your reservation.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service providers who assist with payment processing and website hosting
- Legal authorities when required by law
Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected. Typical retention periods:
- Booking and transaction records: up to 7 years (for legal and tax obligations)
- Enquiry correspondence: up to 2 years from last contact
- Marketing preferences: until you withdraw consent or unsubscribe
- Website and analytics data: as specified in our Cookies Policy
After the retention period, we securely delete or anonymise your data.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your data (subject to certain conditions)
- Restrict processing: Request that we limit how we use your data in certain circumstances
- Object: Object to processing based on legitimate interests or for direct marketing
- Data portability: Receive your data in a structured, machine-readable format where applicable
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time
- Lodge a complaint: Complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint
To exercise any of these rights, please contact us using the details below. We will respond within one month. You will not be charged for making a request, though we may charge a reasonable fee for manifestly unfounded or excessive requests.
Cookies
We use cookies to enhance your browsing experience. For more details, please see our Cookies Policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: hello@zipharonsquozrel.world
- Phone: +44 20 7373 3041
- Address: 138 Gloucester Rd, South Kensington, London SW7 4SF, United Kingdom
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.